Privacy Policy

Date updated: 12/09/2021

 

Our contact details

Name: WeCleanWindows Ltd

Address: 34 Gorringe Park Avenue, Mitcham, England, CR4 2DG

Phone Number: 0800 009 6995

E-mail: Info@wecleanwindowsltd.com

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Profession and/ job title

How we get the personal information

Most of the personal information we process is provided in the following ways:

  • Data is given to us by you;

  • Data is received from other sources; and

  • Data is collected automatically

 

Data that is given to us by you

We will collect your Data in a number of ways, for example:

  • When you contact us through the website, by telephone, email or any other means;

  • When you complete any optional market research surveys;

  • When you enter a competition or promotion of ours;

  • When you make payments to us;

  • When you elect to receive marketing communications from us;

  • When you use our service(s).

 

Our use of Data

Any or all of the above data may be required from you from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used by us for the following reasons:

  • Internal record keeping

  • Improvement of our services

  • Transmission by email marketing materials that may be of interest to you;

  • Contact for market research purposes which may be done using our email, telephone, mail or website. Such information may be used to customise or update the Website.

 

In each case, accordance with this privacy policy.

 

We may use your Data for the above purposes if we deem necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances.

 

For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in:

 

  1. A soft-opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about service(s)). Under “soft-opt-in” consent, we will take your consent as given unless you opt-out.

  2. For other types of marketing, we are required to obtain your explicit consent; that is, you need to take rpositive and affirmative action when consenting by, for example, checking a tick box we provide.

  3. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. You can do this by calling us on 0800 009 6995 or email to info@wecleanwindowsltd.com.

 

How we store your personal information

We use technical and organisational measures to safeguard your Data. For example:

  • We store your data on secure servers.

 

Technical and organisational measures include measures to deal with any suspected data breach, If you suspevy any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: info@wecleanwindowsltd.com.

 

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that he Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for tax or regulatory purposes.

 

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@wecleanwindowsltd.com if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@wecleanwindowsltd.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold.